Seniors and Adults with a Physical Disability

Our Community Support Services are available to seniors aged 55+ and adults with a physical disability living in the communities of Kanata, Stittsville, Nepean and West Carleton.

Community Support Services are for individuals who need support to function independently at home because of a disability, illness or limitation due to aging. Also known as home and community care, these services help individuals live at home and keep connected with their community. Community Support Services are based on guiding beliefs that value empowerment, equity, partnership and innovation. This is translated into meaningful, caring and personalized service, in order to enhance self-esteem and promote independence at home.

Eligibility criteria may apply. These services are provided by volunteers and paid workers who have been screened (including a police record check for the vulnerable sector). All are trained by staff at the Western Ottawa Community Resource Centre.

The WOCRC tries to accommodate all requests for service; however this depends on the availability of volunteers and paid workers.

For further information or to access these services, please call 613-591-3686 and choose option 3. Our CSS Brochure contains information about the services we offer.

We offer the following variety of Community Support Services. Please click on the type of service you are interested in to learn more about it, including scheduling and related fees.

Primary Care Outreach to Seniors

The Primary Care Outreach to Seniors program works in collaboration with health professionals and other agencies to reduce isolation and support high risk seniors (aged 65 and above) living at home. This seamless care model strives to help improve the overall health of these seniors in order to reduce the number of emergency visits and hospital admissions. The program is offered at no cost to the client, and is available in English, French and a variety of other languages with the assistance of a cultural interpreter. 
 
Through a shared care approach, a registered nurse and community health worker are able to visit vulnerable seniors in their homes to provide support with their care and link them to appropriate community resources to assist them with their various needs, enabling seniors to maintain their health and independence. 
 
Referrals are accepted from any source for eligible seniors aged 65 and older who may be isolated and at risk of hospitalization. To inquire about this program, please call 1-844-726-5115. 

This Aging At Home initiative is funded by the Champlain Local Health Integration Network. For a list of other Seniors Outreach program sites in the City of Ottawa, please see the Resources sidebar to the right.

We are a Health Service Provider (HSP) funded, in part, by the Champlain Local Health Integration Network (CLHIN). Click here to review a duly signed copy of our 2014-2017 Multi Sector Service Accountability Agreement

Paying for your services is easy with our monthly billing system. You can:

  • Mail a cheque for the amount owing to: 2 MacNeil Court, Kanata, Ontario, K2L 4H7.
  • Pay the amount owing by MasterCard or Visa by calling 613-591-3686 and choosing option 3. A Program and Service Coordinator will take the necessary information from you.
  • Drop by one of our offices (2 MacNeil Court in Kanata or 3865 Old Richmond Road in Bells Corners) and pay the amount owing in person by cheque, cash, debit or credit card.
  • Prepay any amount you wish by one of the above methods.

If you have questions related to your account or wish to make alternate payment arrangements, please call 613-591-3686 and choose option 3.

Please note that you will be charged for services/programs that you have NOT cancelled. If you need to cancel a service/program, please call one of our Program and Service Coordinators at least one business day prior, at 613-591-3686 option 3.

If inclement weather is being forecast for the day of your scheduled service/program and you are reluctant to drive in these conditions, please cancel at least one business day prior. Fees for services NOT cancelled will be included on your monthly invoice. Please familiarize yourself with our Service Interruption Protocol.

WOCRC launched two community service centres in November in Fitzroy Harbour and Constance Bay.

The centres offer the following services to older adults and adults with a physical disability in West Carleton to help these rural residents remain living independently in their communities:

This service is for individuals who can transfer safely and independently into a vehicle. Clients can schedule rides in advance.

Where required, our drivers will provide support for those needing assistance with stairs or elevators, at their destination.

Clients having a medical procedure requiring sedation will be required to bring a companion with them.

Clients living in the rural area requiring the use of a wheelchair, travelling to a rural destination, can call to schedule a drive. 

Snow Go ASSIST is a subsidy program for low income seniors who require financial assistance with their snow removal costs. Approved clients may be reimbursed for up to 50% of the cost of snow and ice clearing, up to a seasonal maximum. Must provide proof of income.

Our program and service coordinators will provide a referral to several community agencies/businesses that may be able to help with homemaking/house cleaning, personal care/respite care and home maintenance tasks.

Full course hot meals, ready to eat, Monday through Friday delivery. $6.30/meal

Volunteers are matched with individuals who are feeling isolated to provide regular social contact as well as the reassurance that help is available if needed. This free service may be provided by a personal face to face visit, by telephone or other means for clients who need regular social contact on a one-on-one basis.  

Foot Care Clinics

$23.75

• Valleystream Retirement Residence
• City View United Church
• Harmer House
• Nepean Seniors’ Recreation Centre at the Nepean Sportsplex
• South Nepean Community Health Centre
• Julian of Norwich Anglican Church (formerly St. Richard’s Anglican Church)

Please bring your own clean towel to your appointment.

We offer general caregiver support groups and support groups specifically for caregivers of individuals experiencing dementia-related disorders.

Dementia Caregiver Group:

2 MacNeil Court, Kanata
The third Tuesday of the month from 2 to 3:30 p.m.

Care for the Alzheimer's Caregiver Poster 2016.jpg

The Adult Day Program offers respite care for the main caregiver by providing a full day of activity for adults experiencing dementia-related disorders.

WOCRC, along with community volunteers, host a hot catered meal and social and educational gatherings for clients who are feeling isolated. Transportation can be provided if necessary for a fee of $10 (up to 30 km).

Please register at least seven days in advance. For further Information, registration and cancellation please contact:

Carol Diguer at 613-591-3686 ext. 316 or diguer@wocrc.ca for Kanata and Stittsville and the Nepean Crafty Seniors

Programs & Services

  • Seniors and Adults with a Physical Disability

The Adult Day Program offers respite care for the main caregiver by providing a full day of activity for adults experiencing dementia-related disorders.

  • Seniors and Adults with a Physical Disability

We offer general caregiver support groups and support groups specifically for caregivers of individuals experiencing dementia-related disorders.

Dementia Caregiver Group:

2 MacNeil Court, Kanata
The third Tuesday of the month from 2 to 3:30 p.m.

Care for the Alzheimer's Caregiver Poster 2016.jpg

  • Seniors and Adults with a Physical Disability

WOCRC, along with community volunteers, host a hot catered meal and social and educational gatherings for clients who are feeling isolated. Transportation can be provided if necessary for a fee of $10 (up to 30 km).

Please register at least seven days in advance. For further Information, registration and cancellation please contact:

Carol Diguer at 613-591-3686 ext. 316 or diguer@wocrc.ca for Kanata and Stittsville and the Nepean Crafty Seniors

  • Seniors and Adults with a Physical Disability

Foot Care Clinics

$23.75

• Valleystream Retirement Residence
• City View United Church
• Harmer House
• Nepean Seniors’ Recreation Centre at the Nepean Sportsplex
• South Nepean Community Health Centre
• Julian of Norwich Anglican Church (formerly St. Richard’s Anglican Church)

Please bring your own clean towel to your appointment.

  • Seniors and Adults with a Physical Disability

Volunteers are matched with individuals who are feeling isolated to provide regular social contact as well as the reassurance that help is available if needed. This free service may be provided by a personal face to face visit, by telephone or other means for clients who need regular social contact on a one-on-one basis.  

  • Seniors and Adults with a Physical Disability

Full course hot meals, ready to eat, Monday through Friday delivery. $6.30/meal

  • Seniors and Adults with a Physical Disability

Our program and service coordinators will provide a referral to several community agencies/businesses that may be able to help with homemaking/house cleaning, personal care/respite care and home maintenance tasks.

  • Seniors and Adults with a Physical Disability

Snow Go ASSIST is a subsidy program for low income seniors who require financial assistance with their snow removal costs. Approved clients may be reimbursed for up to 50% of the cost of snow and ice clearing, up to a seasonal maximum. Must provide proof of income.

  • Seniors and Adults with a Physical Disability

This service is for individuals who can transfer safely and independently into a vehicle. Clients can schedule rides in advance.

Where required, our drivers will provide support for those needing assistance with stairs or elevators, at their destination.

Clients having a medical procedure requiring sedation will be required to bring a companion with them.

Clients living in the rural area requiring the use of a wheelchair, travelling to a rural destination, can call to schedule a drive. 

  • Seniors and Adults with a Physical Disability

WOCRC launched two community service centres in November in Fitzroy Harbour and Constance Bay.

The centres offer the following services to older adults and adults with a physical disability in West Carleton to help these rural residents remain living independently in their communities: